you get what you pay for folks.
cheap? yes. value? no.
when I landed at LAX I called the number for pick up that they give you when they drop you off. it rang about 20 times, they picked up the phone and then hung up on me. I had to get a ride from another shuttle about four blocks away and walk the rest of the way to the parking lot. when I asked who was in charge of answering the phones everyone there passed the buck to someone else. and when I attempted to talk to the on duty manager, he had the nerve to blow me off and would not even talk to me or apologize for the terrible service. it was about 1 oclock in the morning on sat dec 13 2014. so they were not even busy. if I were a corperate person of value park reading this review I would suggest you go down and talk to the person running your business and give him some training on how to deal with customers. very disappointing experience overall
Mrs. Watson - Ventura County
I have used this park and ride close to five or six times now. I like it because it's so easy to get to right off the 405. Every time I have used it I have loved the ease if parking and knowing it's a covered lot as well as a shuttle always being there for pickup! The drive is fast and efficient and gets you to your terminal quickly. The only thing going to LAX was the fact the lady shuttle driver didn't get up to help with luggage. I was clearly pregnant and had a heavier piece of luggage and could have used some assistance. She asked, but I didn't feel like I should have had to say yes when I feel that's part of customer service! On the way back it was a minimal wait. One thing I noticed was that instead of calling for pickup you now text! It was much easier and an immediate response. The shuttle driver on the way back on the other hand was quick to jump out of his seat and help! Overall, I have been very satisfied with using this facility every time and will continue to do so.
The only ick was that someone had peed in the elevator… a wet and stinky ride up to my car. Otherwise, the price was right, the ride there was fine as was the return. I didn't have to wait too long for either. I'll definitely be using Value Park LAX the next time parking/shuttle is needed at LAX.
I like this parking lot, my car is always safe, parking spots are tight to park in, but the staff is nice and has been friendly after a long trip.
Everything was perfect - location, facility, shuttle service, as well as price.
Good budget option for parking at lax for long term, more than a week.
Good place to park. Cheap rates.
Overall an excellent facility, with good bus service and friendly drivers.
I've used them a few times and highly recommend them to anyone parking near LAX. They are not the cheapest, but well work the extra $2 - $3. One of the other ones I tried turned out to not be a self park, even though it was listed as such.
Sometimes wait has been long, but there is a lot of traffic near and around LAX.
Guillermo Bastias - Porter Ranch
Waited 45 minutes to be picked up from terminal 7. I had to get on a bus by force, even when the driver said there was no more room. My wife and I were standing. I couldn't wait any longer.
Great experience. Very helpful driver. Short wait time. Much better experience than with prior operation. Now my #1 lot at LAX.