Stephen J Palaszewski - Chester, NJ
The lot needs better markings, so that the driver can note where he parked his car. I could not find any posted signs indicating where I parked, so I had to guess where I parked on my return. The shuttle driver was very patient in helping me find my car.
Checkout is VERY inefficient. Instead of taking the driver to his car and checking out at the lot exit, the shuttle driver drops everyone off at the office to pay the parking fee. Then another shuttle takes you to your car.
The exit gate did not open when I scanned my receipt, so I had to back up and exit the lot at a point that had no spikes! The parking attendant could not even get my receipt to scan to open the gate!
This parking experience was the worst I have ever had at Newark Airport.