Daniela, Frequent Parker - Danbury, CT
While parking with E-Z Way could have been worse, it wasn't great either. It was my first time parking there and I called in for some help. The lot is at the Crowne Plaza hotel and accessible only via ticketed entry. I did not know that. When I called, I more or less got an answer that consisted of "duh - you have to get a ticket to get in". Then I parked my car in the front like I do at other places. Walked in only to be told "duh - you have to find a spot and park it". Oh-kay... Pickup, dropoff went well, even though the driver was hauling a#@. After being back, the "duh-movement" was in full swing again. How do I get out with my week-old ticket? Duh - here's a new one!
While the actual transaction of drop-off and pickup was working well, I am used to a bit more customer friendliness. So, if you don't want that kind of service, don't park here. If you are a bare-bones park-pickup-dropoff-pickup-leave sorta person, then by all means go for it.