We understand that you are in a rush to catch your flight or get home to your family and friends!
Our parking facilities are safe, secure, affordable and conveniently located. At EWR we operate buses around the clock to each of the airport terminals and the rental car area. Our parking lots are manned 24/7 by SORA-certified personnel. The parking lots have secure perimeter fencing, controlled access egress points and video surveillance equipment, which are monitored around the clock at our central security station by SORA-certified technicians. We are happy to help you with your bags.
What our customers say about EWR Express Parking
Totally unacceptable. I wasn't even able to FIND your parking facility. You should have signs bearing the names of each of the multiple lots in the area.
I had to park in a different lot and pay the full charge to park. At the very least, I want a refund of my prepaid amount.
Michael R. F.
OK for the money. Easy in and out.
This is a good location with prompt shuttle service and I have been using it for the last 4 years. However they have made some changes now (appears to be a management change or something). When I returned from my trip to collect my car on July 2nd, I collected my car and drove to the security at the exit to pay the balance and leave. The guy demanded my credit card, full home address, telephone number, Drivers License and Credit Card. He indicated he could not process my Credit Card without all this information and documentation. After he took them I sat and waited and waited for over 20 mins. Finally when I walked up to the booth the man appeared to be all fazed as he DID NOT KNOW HOW TO RUN A CREDIT CARD. When I asked him to call his manager or supervisor to help him with the credit card as it was over 20 mins and after a 5.5 hours coast to coast flight I was tired waiting and needed to get home. He got angry, asked me to leave the booth and sit in the car, refused to return my credit card and documents, or let me out. I did not know what to do and I also called the Newark cops but they did not show up. After waiting for a full 34 mins (5.31pm to 6:05pm) I tried to hail and stop one of the shuttles that was passing by. The shuttle driver listened to everything but said he could not do anything and drove away. I kept reaching out to the cops repeatedly to rescue me and release me from my detention by this angry cruel and incompetent man that was holding me behind the closed doors in my car for over 45 minutes just because he did not know how to run the card through. I went back again to the booth and begged this guy to return my documentation and let me go. AFter mocking me and screaming at me he returned my credit card and license but refused to let me go. Finally one of the shuttle drivers called the manager and almost 50 mins later the Manager named Martin showed up. Martin assessed the situation was apologetic. He indicated that this person was at fault and that he did not know how to run the credit card and should have immediately called the manager versus forcefully detaining a customer against his free will for over 50 mins. He opened the gates immediately, and also gave me his number. He assured me that for the inconvenience caused I would not have to pay the balance. 3 days later I find out that my Credit Card was charged 3 times for the balance amount as the security guy who held me apparently kept charging my card over and over again!!! WHAT DO YOU MAKE OF ALL THIS? NOW IT'S UP TO YOU TO PARK OR NOT.
I never write reviews. This place is awful, they don't tell you how to pick your car up when you come back. There are signs on the shuttle, if you don't take a pic youre in trouble. I called them at 6:00 am they picked up 1/10 calls. they told me to wait in the wrong area, then the person taking my credit card did not know what she was doing. Stay Away!
Brian P. - NJ
Lot is used for Airport employees. Lots of pot holes at gate area. Getting in was ok, had to wait for security guard to hand write all my info as nothing for non-employees is computerized.
Getting out was fun - I asked the driver where I was suppose to pay and he said if I had not prepaid he had no idea.
Guard at gate is were you pay but he either does not kpow how to work C/C or it does not work. Took 30 minutes but finally got it right.
Sound like public parking is new to the group and I think after some growing pains they could be good.
They need more then one person working and an easier payment system.
Signs to the lot are non-existent. It doesn't make sense. If I didn't look at a map online the day before I may have never found the lot- and probably would have missed my flight. And I wasn't the only one- in the few minutes when I arrived on Sat. and left on Mon. I saw numerous cars stopped in the road trying to figure out which was the correct lot. Leaving was a joke as well. It took about 10 minutes at the gate to have me pay by credit card. My receipt? A "note" from the girl at the gate handwritten on a blank piece of paper with the date and amount.
The shuttle service is terrible!
KAR K. - NJ
The location of the parking was adequate. My biggest gripe with the facility was the attitude of the driver. I was picked up from my spot by the driver and what appeared to be a man training the new driver. Both of them were not helpful at all with getting my luggage on board, asking me where my flight was leaving from,what I needed to do upon arrival, or even greeting me with a Hello. I wouldn't have noticed that this was an issue until they picked up the next group of people. Who the trainer went hopping on out of the bus to help carry on their tiny bag and was super friendly to, and explained everything. They actually drove past my gate and told me to "oh just walk back that way" while the other group was escorted of the bus with their luggage. I guess he figured he could squeeze a tip out of them, but I wasn't worth any effort.
Parking was the same as employee parking. Clerk did not get the cc prosess to work when checking out, so I had to pay cash after almost half an hour waiting. Next time will pay up front.