12/01/2009
I almost missed my flight because there was no spot available, even though I had reserved my spot (and paid the deposit) online. I got lucky that at the last minute somebody pulled out and I was able to make my flight just as they were closing the door. This is really unacceptable, and you should do a better job of keeping track of your spots, and not promise people a spot when there might be none.
Also, I noticed many cars that had taken two spots because they had parked incorrectly. You should definitely do something about that.
Ali M. - Irvine, CA
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07/04/2011
This was my second time parking with this company... this time utilizing the Valet. Upon my arrival on my way to LAX, I sat outside (it was 9pm) for nearly 10 minutes, waiting (and watching) while the Valet on duty chatted up the woman behind the counter. It was clear from the body language and laughter that this was a personal conversation. The woman, who had clear view of me should she had just averted her eyes for a moment never acknowledged me. I finally had to go inside to ask for some assistance. The experience turned me off to their Valet service and I will go back to the self park.
Beth S. - Studio City, CA
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11/12/2010
The only thing I would complain about was the wait once I got back to LAX. I waited about 20 minutes for a shuttle to get back to my car which was not fun at 11pm. Other than that, all was ok. My car was in good condition, the parking lot was clean and the shuttles were ok too.
Ale M. - Burbank, CA
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12/16/2010
This was my first long-term parking experience in LA. I found this place online at a great rate and prayed for the best. I have to say that I had absolutely no problem whatsoever. I had read the reviews on this site before making my reservation and there were some good tips (ie. park on level 4 or higher or your car might be towed). Even though there are signs indicating that airport parking is only on certain levels (I believe level 4 and up) they could be easy to miss. As far as finding the place, ease of parking, taking the shuttle to the airport, taking the shuttle back upon return AND most importantly safety ... I have to give this place 5 stars. I would definitely park here again without hesitation. Great experience.
Lisa S. - Los Angeles, CA
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01/16/2011
Generally, I have a good experience but I did have hard time to find the enterance. Also, please make it clear by a big sign, that parking starts after level 3.
Medhat - Rancho Cucamonga, CA
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