Evan - North Hollywood, CA
Was directly because they still had availability during the holidays. The lot is off the beaten path, but I read good things. The outfit was somewhat disorganized on arrival. There was path to drop off and the shuttle was not prompt, so not prompt that I chose to call a Lyft from the lot to ensure I made my flight. The staff inside was fed up with each other and when I needed to run back to my car to get something before I left the keys, it ticked of the cashier.
On the return, the shuttle driver was accommodating and my car was waiting for me. However, the engine was left running so long that my car was shimmying and tons of gas was being wasted. Too many instances of unprofessionalism to want to return.