Was directly because they still had availability during the holidays. The lot is off the beaten path, but I read good things. The outfit was somewhat disorganized on arrival. There was path to drop off and the shuttle was not prompt, so not prompt that I chose to call a Lyft from the lot to ensure I made my flight. The staff inside was fed up with each other and when I needed to run back to my car to get something before I left the keys, it ticked of the cashier.
On the return, the shuttle driver was accommodating and my car was waiting for me. However, the engine was left running so long that my car was shimmying and tons of gas was being wasted. Too many instances of unprofessionalism to want to return.
SillyMia - firstname.lastname@example.org
Note that it is a small parking lot where you drop your car off and then it gets driven who-knows-where. Difficult to find as the first time we drove right past it in search of an actual building. There is a small office and a small 15-space or so parking lot next to it where you park your vehicle and take the shuttle.
Shuttle driver was VERY fast, meaning he had a lead foot. Hard fast turns, accelerations, and sudden stops. We got there safe. Called to be picked up and shuttle was there within 5 minutes.
I have parked second time at Sam's. I really recommend it. Shuttle was on time and overall positive experience.
Gerlinde Gautrey - Topanga, CA
These guys run a tight ship! Have parked here several times and will continue to use them!
Jose - RIVERSIDE
Shuttle was faster than at any other place I've every parked at LAX. I found a small ding on my car, not sure if it was already there, but just for safety check your car before you leave it there.
Harold Abe - Ladera Ranch, CA
Friendly and prompt. Although the facility was off the beaten path, so to speak, they more than make up for it through excellent service and professionalism. I will definitely be parking there again. Thank you to the entire staff at Sams Park!
Do not park at Sam's Park! On February 2nd I dropped my car, a 2013 Ford Edge, off at the Sam's Parking lot at LAX airport. The car at the time of drop off was in perfect condition without any scratches or dents. Upon pick up on February 15th the car was delivered by a Sam's parking lot employee and left in a designated spot for pick up. No information of the damage was communicated to me at that time. When I approached my car, I noticed immediately that the car had damage to the front driver side bumper and head light. The damage consists of scratches, dents, displacement of the front bumper and cracked and scratched headlight. A police report was made at time of pick up.
I've been to Sam's Park many times now. It's close and convenient from LAX. Majority of the time the shuttle leaves within 5-10 mins. Once I had to wait a lil over 15 mins. Shuttle picks me up from LAX usually about 15 mins after I call and my car is ready when I come back. Everyone there is really nice, courteous and friendly, always striking up a conversation with you. Once I had to call them to pick me up from the airport since I forgot something in my car, and they were very nice about it and were able to pick me up right away. Also, price is very reasonable compared to all other parking lots I've been to. This is my goto parking spot.
Thanks to all for being so kind!
Brian B. - Laguna Niguel, CA
These guys are nice, friendly and fair. We pulled up and got on the shuttle within 5 minutes of arriving. The shuttle driver was super nice! I will use them all the time. When we got back from our trip, we called them and the shuttle pulled up right when we got to the stop! I noticed a $15 discrepancy between what this site quoted I would pay and the price they charged me after I got home. I called them and they refunded my card right away without any hassle and apologized several times. Great business and ethics! Impressed!
We didn't have too great of an experience with Sams Park. We couldn't find the parking structure as there were no signs to direct us there. Had to drive around the block a couple times. The driver did not close the shuttle side door completely. It was slightly open as he was speeding through traffic. It was a scary experience to say the least. The staff was not too friendly. We will not be returning.
Waited about an hour to be picked up at the airport. Called many times, but was told repeatedly the shuttle was on the way and taking long time due to holiday traffic. Yet, I saw that the traffic albeit congested was moving and many shuttles from other companies passed by. Counted about 8 Wally Park and 10 Parking Spot shuttles passed. So, this is my last time to use this company. Indeed, thinking about switching to door-to-door pick. Got bad experiences with 2 other companies on my previous 2 trips as well.