Roberto U Velasco MD - Orange county, CA
One star because of wait time for the shuttle. I have used this facility at least 14 times since 2010. This is the first time I had to wait 51 minutes for shuttle pick up from the Bradley Terminal. Incident date: Sunday, 11 Dec. Was out in the red wait zone by 9:09 PM. I called hotel 2x (9:30 PM and 9:47 PM). Both times I was told that the shuttle would be arriving shortly. Pick up time finally at 10 PM. Renaissance driver explained that after 9 PM he does the sweep pick up for Four Seasons and Marriott.
While waiting (after 9:12 PM) - the Marriott shuttle made 3 rounds around Bradley - and EMPTY. The Four Season shuttle made 2 rounds - had some passengers.
Question (which I asked the Renaissance driver): Why doesn't Marriott and Four Season shuttle also do sweep pick up for Renaissance? Why ONLY Renaissance sweep pick up BUT not the other way around?
Renaissance driver was polite, helpful and apologetic. Still there has to be a better system rather than wait 51 minutes for pick up (esp since the website says: shuttle times every 15 minutes). Also: Marriott and Four Seasons should sweep pick up for Renaissance after 9 PM.