Gene - Southern California
I've used a variety of off-site parking for LAX and have had varying experiences. Although I acknowledge good and bad days, unfortunately my experience with FOX Auto Parks this time was a poor one.
Waited about 40 minutes to be picked up upon return to LAX. Texted the customer service as instructed--was accused of using the wrong number despite reading it back to them (it was the correct one). After that, called about twice just to check on the shuttle status only to be told by FOX Auto Parks representative that it wasn't their job to check (when we were departing, the representative clearly used to the radio to check the status of shuttles for picking us up). My car was in good condition when I returned, so, ultimately it was satisfactory. Just poor customer service.