Robert F. Ivey - Darien, Connecticut
Everything was about perfect. However, I have a couple of minor suggestions:
(1) I came by way of the Garden State southward to I-78 east. Your directions for that route were very good, but it was difficult to find the signs to get to Frontage Road (no fault of yours). Although I finally found it, I missed the sign for your lot and wound up continuing on Frontage Road so far that I essentially got lost. Although I finally found your location again, I had lost so much time that boarding for my flight had closed when I got to the gate. I was able to get another flight about two hours later, so this didn't cause any serious inconvenience. Again, none of this was your fault, but a bit more detail in the printed directions to Frontage Road and a more noticeable sign at the turn from Frontage Road would be helpful.
(2) When I arrived at the airport on the return flight, I had some difficulty finding where to go to meet the shuttle. I think your representative had given me oral directions for that when I left my car, but I was so intent on trying to get to the United counter on time that I didn't remember the instructions when I returned a week later. So you might consider adding something about that in your printed instructions.
All of your people that I talked with were very courteous and efficient, and I would have no hesitation in recommending you to anyone.