Anthony O. - Charlemont, MA
Second time within 5 weeks that I had to wait for a shuttle at the airport. This last time was 21 minutes. I had to call twice. I always wait until I get my luggage which is slow as hell at Bradley and then another wait for shuttle is not good. They said a bunch of people came in at the same time and they got bombarded. I asked how many shuttles and replied 2. That is not good enough answer when you are waiting in the cold and see other shuttles ( Roncari, LAZ) and others coming in every 5 minutes. Sucks big time.