Randall Evan Childs - Lancaster
08/27/2024
The best part about SWP is it is a short walk from the BUR terminal. (There is no shuttle). I've used this lot many times over the years, but this time was a bit different. I was told that they had overbooked and would need to valet park my car... which meant leaving my key with the attendant. When our 10 day trip was over, I walked over and handed my ticket to the nighttime attendant (at 11:30pm). After he took the ticket, he said "One Sixty Five." I thought he was telling me my space number, so I said, "One Sixty Five. Got it. I just need my key." To which he replied, "Why would I give you the key before you pay?" "Oh, you mean $165?" "Of course!" he said, as he scoffed and made me feel like a fool. I explained that I've never had valet parking at this lot before and usually just walk down to my car, get in and drive to the attendant where I pay. He just grunted, handed me the receipt to sign, and then said, "space 43" and handed my my key. This awkward situation could have been avoided by clear signage in an obvious location, or even better, an attendant who speaks in complete sentences like, "That will be one hundred sixty five dollars please."