Pablo D. - Long Beach, CA
I use this service almost on a weekly basis. I normally select the Westin because the hotel's presonnel are wonderful, and I have established a very good personal relationship with the valet staff.
Unfortunately, it has been my recent experience that the shuttles to the Westin are always, always, the last to arrive for airport pickup to the hotel. Several shuttles, to the Hilton, Holiday Inn, Marriott, etc. hotels almost always come by before a single shuttle to the Westin appears.
I have discussed this with the Westin valet personnel, who have told me they are aware of the issue and would like to have a better service to the hotel.