Westin Los Angeles Airport Reviews
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Outdoor Valet Parking

  
Stephanie - Laguna Niguel, CA
06/25/2013

The drop off experience was fantastic. Valet greeted us, took our reservation and processed us in quickly with a super friendly manner. Upon return, we had an unfortunate series of events, but management went out of their way to make it right. They were unable to locate our car after about seven attempts to walk through the lot. Three hours later (and this is 3 am in the morning with two small children), they offered to send us home to Orange County by cab at their expense and figure it out in the morning. They found our car and called us early the next morning and they delivered it to our house with apologies. The driver had left the dome light on and the battery was dead, so the button on the keyfob was unable to trigger the alarm, thus making it more difficult to locate. All unfortunate mistakes, and easily overlooked by the excellent handling of the situation and customer service in making it right. Our compliments to the manager for how the situation was handled.

 

Outdoor Valet Parking

  
Samuel M. - Thousand Oaks, CA
06/24/2013

We dropped the van off with no issues. Attendants were very efficient and courteous. Shuttle came soon and we were off to the airport. On the return we did have to wait about 20 mins for the shuttle. I did text the number and my van was pulled up and ready. Just a couple of minutes to make the payment and we were on our way. I generally park here. Sometimes we have to wait a bit for the shuttle but the valet service at affordable cost is worth it.

 

Outdoor Valet Parking

  
Nancy H. - Simi Valley, CA
06/24/2013

I will park there again.

 

Outdoor Valet Parking

  
Shelly A. - San Luis Obispo, CA
06/24/2013

Very smooth and easy, I would definitely recommend it and use it again myself.

 

Outdoor Valet Parking

  
Mushigaga - Los Angeles, CA
06/23/2013

We had to wait 23 minutes for the shuttle, which made us late to the airport.

 

Outdoor Valet Parking

  
Goldie W. - Tulare, CA
06/21/2013

Everyone we came in contact with was just great. No problems at all.

 

Outdoor Valet Parking

  
Sarit R. - W. Jordan, UT
06/21/2013

The only thing was that I paid the bill and had to wait for the person to come and let me out, it was a long wait and I was getting late for work, so that was a bit stressful, other than that it was a good experience.

 

Outdoor Valet Parking

  
Jo F. - Corona, CA
06/21/2013

Everything went flawless! I will definitely use this service again. Thank you!

 

Outdoor Valet Parking

  
Mark E. - Fullerton, CA
06/18/2013

Convenient location just off Century. Valet staff are professional and polite. Shuttle comes every 10-15 minutes.

 

Outdoor Valet Parking

  
Mercedes A. - Palmdale, CA
06/18/2013

The location was awesome and I have no issues with covered self parking. I will use them again if I am flying out of LAX. Price was very reasonable too.

 

Outdoor Valet Parking

  
Dina M. - Carpinteria, CA
06/15/2013

Great experience. They were ready for us at drop off at 3:30 am. Shuttled right away to lax. Once we landed I sent a text with ticket number. Waited less than 10 min for shuttle and once we arrived, our car was already out front waiting for us.

I totally recommend the Westin lax parking.

 

Outdoor Valet Parking

  
Paulette S. - Long Beach, CA
06/15/2013

People were so friendly and explained everything so clearly.

 

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