Alison Diamond - Los Angeles, CA
Everyone at the Westin was perfect and wonderful but when we returned to LAX we waited over 35 minutes for a shuttle. They kept passing us and I kept calling the # but all they said was they were filling up at previous terminals and sending new ones. Once on, we had 6 seats left and a family of 4 was trying to get on at the next terminal but the driver said we were full. No wonder they were "filling up" so quickly.