Westin Los Angeles Airport Reviews
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Covered Valet Parking

  
Donna N. - Torrance, CA
12/19/2009

All services as promised. I will use this parking again!

 

Covered Valet Parking

  
Lyly T. - Tustin, CA
12/19/2009

I am very upset with the return shuttle. I waited for over 45 minutes while I saw multiple shuttles for the other hotels at least making their 3rd or 4th trip yet I did not see the Westin shuttle. That is unacceptable that another hotel shuttle can make their 3rd or 4th trip around the hotels and airport yet the one for Westin did not even make one trip.

 

Covered Valet Parking

  
Jessica L. - Los Angeles, CA
12/19/2009

I will never park here again. The whole point of parking here was the convenient location next to the airport, little did I know that the shuttle service is shared with 2 other hotels. So you don't go directly to the airport after the shuttle picks you up, you stop 2 x's and then go. The whole process took about 40 minutes from the time I valeted my car at the hotel. I was given my receipt for the valet and was told to call the number when I landed so that my car could be brought up for me and I would have no wait when I arrived at the hotel, which sounded pretty awesome to me. I called valet as soon as I landed and they informed me they were bringing the car up. Then since I had not checked baggage, I walked straight out to the shuttle area and proceeded to wait 40 minutes for a shuttle to show up. And when I arrived back at the hotel the valet staff had not brought my car up after all and I waited another 15 minutes for my car. All in all, way too much hassle to ever deal with again.

 

Covered Valet Parking

  
Monique - Los Angeles, CA
12/19/2009

Upon landing I called in my valet info, so my car would be waiting, however, when I got there, there was no car waiting and they did not appear busy. The valet said they would get right on it and that I needed to go inside and pay. There was only one person working the front desk and 6 people in line. I was late and saw that this was going to be awhile. In my frustration, I started to walk back the valet to hand him the money so that he could deal with it later. He saw me and the line and said that the difference that I owed would be comped since my car was not waiting. I had called in 15 min prior to be dropped off at the valet area. I gave him a very nice tip, thanked him and rushed away only to find my self sitting on the 405. Sitting in traffic with time to think, I was happy that the valet saw an unhappy client and did what they could to make it right. For that, I would park there again and refer them.

 

Covered Valet Parking

  
Jack M. - Valencia, CA
12/19/2009

I continue to book my parking through your site - i have yet to be disappointed. i love it!! Keep up the great work guys.

 

Covered Valet Parking

  
Charles M. - Pacific Palisades, CA
12/19/2009

Quick, clean, friendly, affordable!

 

Covered Valet Parking

  
LK - Rancho Santa Fe, CA
12/09/2009

Everything was exceptional EXCEPT for the driver pickup at the airport when we were returning from our trip. Granted, it was the Tuesday before Thanksgiving, but we had to wait almost 40 minutes after we called and told the hotel that we had already waited some 15 minutes. Except for that, it was a very good experience... we will use your service again.

 

Covered Valet Parking

  
Hannelore B. - Santa Clarita, CA
12/03/2009

Everything went so smoothly, it was truly an excellent experience!

 

Covered Valet Parking

  
Barry B. - Rancho Mirage, CA
12/03/2009

All good, but WESTIN shuttle took 30 min to arrive at LAX... Great staff was apologetic.

 

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