Ken Ch. - Brea, CA
WOW... i am super impressed with their service.
Let me start off with drop off. You drive to their parking facility, get a ticket on your way in. No need to pay, just park your car and hop into a shuttle to your terminal. For those that complaint about longer than usual wait time, if your flight is between normal business hours of 7am-10pm, i think you should be fine with 10-15min wait time.
Upon return, my wait for their shuttle at the rental car area. I waited about 5 min and saw one of their shuttles. Hop on, back to the facility, head over to customer service, show them my print out and ticket. They gave me another ticket with validation and my original ticket and marked #1 and #2. Go back to your car, head down to exit and insert #1, then #2, and DONE. That way easy and care free. love it.
Their facility is well lit, much better than the airport parking structure. I have not parked in other facility before, but i would definitely come back to them if i ever need to use airport parking again.