We parked our car here over the winter holidays and the overall experience was very good. The price we were charged was as quoted, car was safe and we waited 5 min for the shuttles. Excellent. The only concern was that when we arrived at the lot, there were no covered spots left and this is what we had paid $10-$20 more for. While overall we were grateful that there was indeed parking and we didn't have to stress about that, and that everything else went smoothly, it seems the organization could be improved.