Nikki - Tampa, FL
My husband found this lot as an alternative to paying the big prices at TIA. We were going for a 4 day trip, flying out early on a Friday and back late on a Monday. My husband called to make a reservation, gave the girl who answered his email and was told to expect a confirmation email, which never came. We arrived at the parking lot, which is in a VERY unsafe part of town, behind a warehouse and incredibly hard to find, at 6am to one man working the lot (with one streetlight lighting the entire lot). He asked for our email, which we did not have, and said he couldn't park us without it. After some arguing, he agreed to let us park there, and since the lot was full, had us leave the key to valet and gave us a ticket. A van pulled up and squeezed us and our luggage in with about 8 other people, and got us to the airport. The problems arose when we came back. We arrived at TIA and I called as instructed. He told me where to go and said to call them when we got outside. I did so, and went to voicemail twice. He called back, and said the man was on his way and had just left the lot (about a 10 minute drive). 25 minutes later, the van pulls up, almost already packed. My husband and I squeeze in, the driver starts texting while driving, then calling the lot to give him the ticket numbers from the valet stubs he insisted we hand over. We pull into another lot at the airport, and there are more people waiting who are distraut at being left again, after waiting over an hour. The driver leaves without them, and takes us to the Premier lot. We pull in (it's around 11:30 at night) and there are all sorts of souped up racing cars in the lot next to the Premier Parking lot, with people outside yelling and drinking. We all unload the van, and some of the other guest's cars are waiting. The driver takes off to get the rest of the cars (driver and valet?) leaving the van idleing even though the tank was on E and there were people waiting back at the airport. Little by little, everyone's car is found and they leave, except my husband and I. The driver gets back in the van and leaves, and the "lot manager" is ignoring his constantly ringing phone and tells us they lost our ticket and thus, cannot find our keys. My husband goes to help him look in their office, which is a one room trailer with no electricty. My husband had to get on his hands and knees and use the flashlight on his phone to look. Another 15 minutes go by before they're found. There was no system, keys were just duct taped to the wall of the trailer, or piled in the floor. Even having the ticket (which they lost) wouldn't have helped since the keys weren't numbered. Then the guy asked if we'd move our own car out of the back of the valet lot so he could answer the phone. It was a horrible experience, and I cannot stress strongly enough that no one should park here EVER.