Dave U. - Ladera Ranch
I dropped off my car for valet parking. I chose the car wash service because I like my car really clean as it is a new car 2013. When I returned, I noticed some minor areas that were not wiped clean, no biggee, but that made me inspect the entire car. As I looked at the trunk, I noticed some surface scratches on the trunk. I showed it to the manager and he filled a report. I discussed with him that it may be able to be polished out and he took some pics and he said the claims company would contact me within 5 days. After 5 days and no answer, I called the claims company listed on the report to only get a busy signal. I called the car wash company and they gave me another number and got the same result, busy signal. They finally took my number and someone finally called me back at the same time the written answer was mailed 8 days later. The answer left on my voice message was "that my vehicle was too dirty to determine if the scratches were pre-existing". The written report says, they determined the scratches WERE pre-existing. Hmmm? If my car was dirty, how can you tell if tell if it was pre-existing? Sounds like they are contradicting themselves. My suggestion, find another place to park unless you want you car scratched and have to deal with claims company that is hard to get a hold of a won't take responsibility for their damages.