Over the last few years I have been parking in this place. I liked its covered area and shuttlesservice was good.
However, recently I'm having very bad experiences. Last 3 times I had to wait more than 40 minutes for the shuttle from the hotel -- which built up tension among all waiting. The staff there always says "Oh! it's coming within 5 minutes!", but it never appears. Some had to leave hiring cabs.
From airport too -- the wait-time was close to one hour. On one occasion, many of us were waiting... after 30 mintes, the shuttle appeared -- full! We had to wait for next 30 minutes again.
I think they have cut the cost, running it with only one shuttle, and told the curb-side staff to tell repeatedly."Oh! it's coming! Coming!".