MARIA F. - MIAMI, FL
Not realizing how late I was to check in, FRANK at the front desk printed my Boarding Pass and called me a Taxi, just in case the shuttle would not get back from dropping off passengers. Then, the shuttle showed up before the taxi, FRANK came out and told JEFF the driver... don't park, this passenger(me) needs to get to American Airlines ASAP.
Wow! I am so thankful for both Frank and Jeff for helping me out, their patience and most of all their professionalism. I also thank God that HE had the two fine men working there and making it to my flight without a problem! :-)