Chris S. - Los Angeles, CA
We waited 25 min for the shuttle and I called 3 times to find out where the shuttle was. Meanwhile, every other company had 2 or 3 shuttles come during that time. It was very disappointing. The only explanation given was the traffic, which I didn't buy since everyone was getting picked up. Also, when we got picked up, I saw another Aerostar shuttle next to us! Wouldn't it make sense to stagger both of them so that they pick up people sooner rather than drive them at the same time?