Ganesh K. - Irvine, CA
The issue occurred during check-in. Check-out was fine. The facilities were grossly under staffed. There was only on individual working. Which meant that when he went to the airport there was no security at the parking lot and the facility was open to the public.
Because there was only one individual working, we had to wait appx 50 minutes (3-3:50 PM on May 13th) from the time we entered the parking until the timer we left the parking lot. Since the parking lot was so far away from the airport it took over an hour for us to get to the airport. Needless to say the employee (although very nice and courteous) was extremely stressed out as there were 2 other parties in the same situation. When I returned at the end of the weekend, there was also one employee (the same one). Although, I will be using your website again this week, I will not be using The Park at LAX anymore.