Jocelyn P. - Hawthorne, CA
The attendant at the check-out on 11/30/09 between 4-5am was very rude and unhelpful. My husband was the one who picked up our truck, he has a sling on his left arm due to a shoulder surgery. Your agent didn't even try to reach out when he was taking our ticket and when he was handing the paperwork for signature to my husband. He was just sitting straight and didn't stretch out his arm even though my husband asked him to do so because he was having a hard time and it's hurting his shoulder.
That person should be reprimanded for being unprofessional, having a bad attitude and doesn't know how to give good customer service. He shouldn't even be in that position if that how he treats customers.
We really liked your parking facility and everything else but your parking attendant that morning. We are just hoping that you will take the appropriate action on this guy so things like this would not happen again to other customers.