Airport Center Express Reviews
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Indoor Self Parking

  
Harrison P. - Plainville, CT
12/01/2009

convenient location by the airport. the shuttle came within 5 minutes. upon return, the shuttle came within 5 minutes of my finding the pickup location. pickup location wasn't the easiest to find, but that was no fault of the company.

 

Indoor Self Parking

  
Ben L. - Pasadena, CA
12/01/2009

Good price good location and good service. Will park again

 

Indoor Self Parking

  
Maria M. - San Francisco, CA
12/01/2009

I drove around forever looking for parking. I eventually parked in a space that wasn't even designated as one. The lighting was very poor on the roof and the elevators were beyond disgusting. My first shuttle driver going to the airport was super sweet (esp since it was 5 am). The driver on my return was extremely rude.

 

Indoor Self Parking

  
David R. - Santa Monica, CA
12/01/2009

I have used Airport Center three times while traveling out of LAX and I'll continue to do so. The location is conveniently close to the airport, the shuttles arrive regularly, and the price (especially when booking online) is hard to beat. I've always been able to find a covered spot, and I've never had any damage done to my car. My only concern is that the parking spaces are tiny, which results in often hard-to-park situations. However, the positives outweigh any inconvenience.

 

Indoor Self Parking

  
Candace - Los Angeles, CA
12/01/2009

The parking spaces are extremely narrow. I actually bothered to park within the lines of the space, but unfortunately someone hit my car when backing out of their spot and left without a note. The parking lot does not have security cameras, so I am left with a hit and run situation and a dent in my car.

While it is the driver's fault for hitting my car, I also have to say that if the spaces weren't too narrow we probably wouldn't have had this problem in the first place. And if they had security cameras in the lot, I wouldn't be left with a damaged car and no one to be held responsible for it.

 

Indoor Self Parking

  
DORI D. - FULLERTON, CA
12/01/2009

It was Thanksgiving Day, so we arrived at 5am and drove to designated parking Levels 4-7. The structure was overbooked and no personnel was around to oversee the parking. We drove around for 25 min and almost exited the facility to drive to LAX Lot C when we luckily located a very nice Airport Center employee, who quickly directed us to a ground level parking spot.

Everything else went smooth with the shuttle and parking personnel after that, but I will not park here again, because I paid to reserve a spot and it was not available upon our arrival and we lost time getting to the airport. When we checked out, they tried overcharging us $50+ so I showed them our parking reservation form since we contracted to pay less. Without it, they would have charged us $50+ so make sure you have your parking reservation form if you park at this facility.

 

Indoor Self Parking

  
Ali M. - Irvine, CA
12/01/2009

I almost missed my flight because there was no spot available, even though I had reserved my spot (and paid the deposit) online. I got lucky that at the last minute somebody pulled out and I was able to make my flight just as they were closing the door. This is really unacceptable, and you should do a better job of keeping track of your spots, and not promise people a spot when there might be none.

Also, I noticed many cars that had taken two spots because they had parked incorrectly. You should definitely do something about that.

 

Indoor Self Parking

  
Sheila S. - Ventura, CA
12/01/2009

I was so surprised, had not considered parking because I always thought it was much too expensive. I'm definitely hooked and will use this lot again and again.

 

Indoor Self Parking

  
Jan I. - Claremont, CA
12/01/2009

Not enough shuttles at LAX for pick up - otherwise ok.

 

Indoor Self Parking

  
Jocelyn P. - Hawthorne, CA
12/01/2009

The attendant at the check-out on 11/30/09 between 4-5am was very rude and unhelpful. My husband was the one who picked up our truck, he has a sling on his left arm due to a shoulder surgery. Your agent didn't even try to reach out when he was taking our ticket and when he was handing the paperwork for signature to my husband. He was just sitting straight and didn't stretch out his arm even though my husband asked him to do so because he was having a hard time and it's hurting his shoulder.

That person should be reprimanded for being unprofessional, having a bad attitude and doesn't know how to give good customer service. He shouldn't even be in that position if that how he treats customers.

We really liked your parking facility and everything else but your parking attendant that morning. We are just hoping that you will take the appropriate action on this guy so things like this would not happen again to other customers.

 

Indoor Self Parking

  
Ramos - Ventura, CA
11/30/2009

Everything went as planned. Thanks!

 

Indoor Self Parking

  
Bryan B. - Los Angeles, CA
11/30/2009

Will do it again.

 

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