I parked here first time last week. I parked for 8 days. i arrived at the parking structure friday evening around 730 pm. Sign says you can only park on floors 4-7. As soon as i got to the 4th level, i saw a parking spot right away. For those people saying the elevator only goes to the 2nd floor…. you are either blind or does not know how to read because there is a big sign by the elevator with an arrow pointing to the right (1st building) saying there is another elevator with direct access to the shuttle waiting area. I was parked at the 2nd building so instead of taking the elevator close to where I'm parked, i followed the sign and went took the elevator that took me directly to the 1st floor. I was running late for my flight so while i was on the elevator i was worried that i might have to wait a long time for a shuttle to take me to LAX just like what others complain about. As soon as i got out of the elevator, i immediately saw 2 shuttles parked at the waiting area. Driver helped me with luggages and we left as soon as i sat down… driver didn't even wait for other passengers. i was at terminal 2 in about 3 minutes. When i got back from my trip which was Saturday evening around 8pm, i called the phone number on the parking ticket to request for pick up. i waited by the red sign outside the terminal that says hotel shuttle and courtesy shuttle. The shuttle came in less than 5 minutes. The shuttle was well marked with signs in the front and the side that says Airport Center Express. When we got to the parking structure, there were 4-5 other shuttles parked at the waiting area. I dunno why people complain about having to wait 20-30 minutes for pick up when there are a lot of shuttles available. When i got to the cashiers booth, i showed my online confirmation and the online amount was honored. I did not have a problem with the parking fee like some are complaining about. I will definitely park at this structure again. Cheap and great location.