Frank - Vero Beach, FL
Dispatcher/counter agent was ignorant. Said he would send shuttle waited 20 minutes and called back argued with me it wasn't 20 minutes since I called - 6 minutes later shuttle arrived timed return back to lot - 4 minutes - obvious he wasn't sending shuttle as promptly as he said since first call and screwed with me a few more minutes after second call. He was ignorant at check-out and all but called me a liar about the timing. I offered him a look at the cell phone call log and then just ignored me after handing me keys not even any attempt to apologized-- they need to get rid of the old gray haired sourpuss and start worrying about customer relationships. I was a frequent parker at about $100 per month guess that's not enough to get respected. Hope the ownership reads this if they care.