Lauren - Los Angeles, CA
I use the Westin frequently for my airport parking, and have never been disappointed by the professionalism and courtesy of the valet staff, the shuttle drivers, and my overall experience. that's why I keep coming back. My only frustration on occasion is the length of time at the airport that I have to wait for the shuttle to bring me back to the Westin. Sometimes it is 3 minutes, but often it is close to 30 minutes.
On this occasion, I missed my flight and had to return to the airport the next morning. The valet simply pulled up my car and I returned the next morning with no hassle. I was REALLY grateful to the Westin valet(s)!!! Thank you!