Westin Los Angeles Airport Reviews
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Outdoor Valet Parking

  
Janet T. - Yorba Linda, CA
06/11/2013

The website should mention that the shuttle is a generic hotel shuttle with Westin and Four Points as a LED name scroll. It is approximately every 20 minutes under the red hotel shuttle sign outside of luggage pickup - calling the number provided gives you the hotel operator who provides that information. Texting the valet parking attendants worked perfectly - my car was ready and waiting.

 

Outdoor Valet Parking

  
Robin B. - Chino Hills, CA
06/11/2013

Wait time from time I sent text was 40 minutes. Longest wait I ever had with any airport parking shuttle service. Was just about to tack a taxi instead of waiting for shuttle.

 

Covered Valet Parking

  
Kelly R. - La Jolla, CA
06/09/2013

A bit challenging each time we needed to come and go. We kept having to re-park when we needed to leave and go back into the hotel where they told us to do the gate differently than was written on the tickets.

 

Outdoor Valet Parking

  
Dan R. - Los Angeles, CA
06/03/2013

Took an hour for the shuttle to get me back to pick up the car and told I had to go wait inside to pay with a credit card.

 

Outdoor Valet Parking

  
Bob B. - Bakersfield, CA
06/03/2013

One of the best parking experiences ever.

 

Covered Valet Parking

  
Sam N. - La Mesa, CA
06/02/2013

Everything was perfect except when i got back from my trip the shuttle driver was not helpful at all, i asked him 3 times if he can call valet for me because my cell phone wasn't working so they can have my car ready, he kept telling me to wait and ignored me completely. Having said that, i will use this place again, it was only one bad driver.

 

Covered Valet Parking

  
Leilani V. - Ojai, CA
05/30/2013

I park at the Westin at least once a month. Valet is excellent. They always have my car ready for me when I return with a bottle of water. The guys are great.

 

Covered Valet Parking

  
Pablo D. - Long Beach, CA
05/30/2013

I use this service almost on a weekly basis. I normally select the Westin because the hotel's presonnel are wonderful, and I have established a very good personal relationship with the valet staff.

Unfortunately, it has been my recent experience that the shuttles to the Westin are always, always, the last to arrive for airport pickup to the hotel. Several shuttles, to the Hilton, Holiday Inn, Marriott, etc. hotels almost always come by before a single shuttle to the Westin appears.

I have discussed this with the Westin valet personnel, who have told me they are aware of the issue and would like to have a better service to the hotel.

 

Outdoor Valet Parking

  
Adrienne G. - Los Angeles, CA
05/28/2013

Main complaint: I texted as soon as I got on the shuttle. Being that LAX was crowded on a Sunday night it took forever to get out of there. 35/40 minutes later, we arrive at the Westin and my car was not ready. Once I got there it still took an extra 15 minutes. When you've flown the whole day the only thing you want to do is go home. That should be improved upon greatly.

 

Outdoor Valet Parking

  
A. R. - Santa Maria, CA
05/24/2013

I had a great experience parking my car at the Westin by the Los Angeles Airport. As soon as I drove into the driveway, a young man took my keys and directed me to where I needed to sign the parking agreement. After signing, the wait for the shuttle was less than 5 minutes and I got to the airport in no time at all. After my 4 day trip, I called the Westin, waited about 5-10 minutes for the shuttle and as soon as I got to the hotel, my car was outside waiting for me. Everyone at the Westin was extremely courteous and polite and I will definitely park my car there again.

 

Covered Valet Parking

  
Michael E. - Las Vegas, NV
05/24/2013

I don't know why anyone would park anywhere else for an extended time near LAX. Left my car for 5 weeks and came back with it waiting at the valet for me. It was not as cheap as other places, but it was secure and in an underground facility. Absolutely perfect and the shuttle couldn't have been easier. Give it a try if you want long term parking that's secure....

 

Covered Valet Parking

  
Colin N. - Santa Barbara, CA
05/24/2013

Fast and efficient friendly service. Some delay on shuttle from airport to Westin hotel, but airport was extremely busy at the time. Drivers attitude and help unloading baggage was exceptional.

 

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