Stephanie - Laguna Niguel, CA
The drop off experience was fantastic. Valet greeted us, took our reservation and processed us in quickly with a super friendly manner. Upon return, we had an unfortunate series of events, but management went out of their way to make it right. They were unable to locate our car after about seven attempts to walk through the lot. Three hours later (and this is 3 am in the morning with two small children), they offered to send us home to Orange County by cab at their expense and figure it out in the morning. They found our car and called us early the next morning and they delivered it to our house with apologies. The driver had left the dome light on and the battery was dead, so the button on the keyfob was unable to trigger the alarm, thus making it more difficult to locate. All unfortunate mistakes, and easily overlooked by the excellent handling of the situation and customer service in making it right. Our compliments to the manager for how the situation was handled.