LAX > LAX Parking Reviews > The Westin Los Angeles Airport Parking Reviews

   12/22/2009

I am very impressed by this service and will not hesitate to use them again for my next trip!

Stephanie H. - Newport Beach, CA

 

   12/21/2009

I guess this was about what I expected - but I did have to wait quite a bit for the shuttle both at the garage and at the airport.

Christin H. - Rancho Santa Margarita, CA

 

   12/19/2009

As soon as I arrived at the hotel, the attendant was right there to check me in. I got on the shuttle and was on my way to the airport in a matter of minutes. When I returned, I called to let them know my plane had arrived. My car was waiting for me when I arrived at the hotel and I was on my way. The attendants are very professional, courteous, and helpful. I will definitely use this location again.

Carol M. - Camarillo, CA

 

   12/19/2009

We had to wait over 10 minutes for the shuttle to take us to LAX.
The major downer was that we had to wait for over 30 minutes for the shuttle from LAX.

For those reasons, we are going to try another parking facility. If you can improve the shuttles, we will certainly go back to the Westin.

For our car to be in covered parking, it was extremely dirty when we got it.

Jeanne H. - Sherman Oaks, CA

 

   12/19/2009

All services as promised. I will use this parking again!

Donna N. - Torrance, CA

 

   12/19/2009

I am very upset with the return shuttle. I waited for over 45 minutes while I saw multiple shuttles for the other hotels at least making their 3rd or 4th trip yet I did not see the Westin shuttle. That is unacceptable that another hotel shuttle can make their 3rd or 4th trip around the hotels and airport yet the one for Westin did not even make one trip.

Lyly T. - Tustin, CA

 

   12/19/2009

I will never park here again. The whole point of parking here was the convenient location next to the airport, little did I know that the shuttle service is shared with 2 other hotels. So you don't go directly to the airport after the shuttle picks you up, you stop 2 x's and then go. The whole process took about 40 minutes from the time I valeted my car at the hotel. I was given my receipt for the valet and was told to call the number when I landed so that my car could be brought up for me and I would have no wait when I arrived at the hotel, which sounded pretty awesome to me. I called valet as soon as I landed and they informed me they were bringing the car up. Then since I had not checked baggage, I walked straight out to the shuttle area and proceeded to wait 40 minutes for a shuttle to show up. And when I arrived back at the hotel the valet staff had not brought my car up after all and I waited another 15 minutes for my car. All in all, way too much hassle to ever deal with again.

Jessica L. - Los Angeles, CA

 

   12/19/2009

Upon landing I called in my valet info, so my car would be waiting, however, when I got there, there was no car waiting and they did not appear busy. The valet said they would get right on it and that I needed to go inside and pay. There was only one person working the front desk and 6 people in line. I was late and saw that this was going to be awhile. In my frustration, I started to walk back the valet to hand him the money so that he could deal with it later. He saw me and the line and said that the difference that I owed would be comped since my car was not waiting. I had called in 15 min prior to be dropped off at the valet area. I gave him a very nice tip, thanked him and rushed away only to find my self sitting on the 405. Sitting in traffic with time to think, I was happy that the valet saw an unhappy client and did what they could to make it right. For that, I would park there again and refer them.

Monique - Los Angeles, CA

 

   12/19/2009

I continue to book my parking through your site - i have yet to be disappointed. i love it!! Keep up the great work guys.

Jack M. - Valencia, CA

 

   12/19/2009

Quick, clean, friendly, affordable!

Charles M. - Pacific Palisades, CA