I always park at Westin for convenience and fast service. Whenever I text, by the time my shuttle arrives, my car is already waiting for me, normally. However for some reason, this last parking I texted, I arrived, no car in sight. The valet has to get the car when I asked and it took a while. Then the manager overcharged me $10.00 on my balance. Good thing I checked the receipt and compared it to the voucher I have. I don't normally do that. Thanks to learn that to put it back on my card, it will take them 5 days! Or just apply the $10.00 on my next valet parking. I have to wait way longer because they can't give me an original copy of my signed receipt from their machine, then finally gave me the original and they keep the copy. It's so annoying to go thru this wait since I am already late to work due to the inconvenience. Westin personnel has to put me thru and the wait time, not considering that I have waited for my car from the start and they messed up and still have to wait for them to decide. Really not a good experience with them this time.