Kristoffer W. - San Marcos
I made a reservation online the night before I was to fly out of Orlando Airport. I printed out the confirmation sheet and brought it with me to the parking lot. It was a good thing that I got there a little early. I walked up to the parking lot office. I was greeted by a friendly person who asked to see my reservation. I gave them my confirmation sheet. He took a look at it, then apologized and said that they were all full. I said that I had a reservation confirmation number. He said that it did not matter and that the website that gave me the confirmation number gave it to me in error. He said that it was a different company, and that I had to call that company to get a refund. I asked where was I supposed to park. He said he didn't know. I asked him if there was a place nearby that was in business with the company I had a confirmation with, and he replied that I have to call them to find out.
I think this was bullshit, and I think he was holding out to get more money from people coming to the airport without CheapAirportParking reservations (demand was very high at this point).
To make matters worse, I called Premier Parking. The rep I spoke with could not have been much more unprofessional than she was. I asked her if there was another place to park, she said not in Orlando. I asked her if I was going to get a refund, and she said yes. She spoke poor English (she sounded like she was from the getto). She said it would take 48 hours, or something like that, to post the credit. But it is now two weeks later, and she did not credit my credit card (I just checked--thanks for sending me this evaluation reminder as I now have to file an AMEX dispute). After this business was completed, I complained and asked her is this typical for how they do business, and she said "don't be complaining to me! You've got no beef with me--I just work here!". She was an ignorant, classless person that needs people, and really life, training.