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Outdoor Valet

  
Stanley G. - Airmont, NY
12/01/2009

I'm very disappointed. At the last minute my wife came down with the swine flu and we had to cancel. I notified you about 12 hrs in advance and was told that a supervisor would look into this to see if we could get back the initial 10.00 fee. I never heard from you. Even the airlines were very cooperative and there were no penalties. I will be taking the trip that was originally planned in the near future as I need to use these flights by a certain date, but not sure that I want to book it with you if the 10.00 means that much to you. The representative told me that I would most likely get back the fee?

 

Outdoor Valet

  
Cynthia S. - Farmingdale, NJ
12/01/2009

The gentleman at the desk was very rude. I thought my husband gave them the reservation paper when we came in and the gentleman told him to give when we came back and you would pay then. I was unaware of this and when my husband went back in, he forgot that he had the paper and when I went back in he was extremely rude and stated "I asked your husband if he had any discount coupons" and of course he said no, because he knew that I had made the reservation online. I think that he was extremely abrupt and should be more customer service oriented with seniors who may react to the questions somewhat slower. FYI we still generously tipped both the driver to and fro and put $5 in the basket for those outside in the lot. I didn't feel that the rudeness should be held against all the remaining attendants who were very nice and accommodating.

 

Outdoor Valet

  
Anil M. - Oceangrove, NJ
12/01/2009

It is nice to park at your place, but there is no guarentee for items and money inside car, Last time i forget to take cash ($20) from my car, the day i came back cash is missing from my car.

 

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