Larry - Staten Island, NY
We parked at the facility and left for the airport (4am). At the terminal, the driver took out the luggage and as he said "placed everything on the ground". There was another passenger getting his belongings first, so I waited for him to move. When we got to baggage check, I realized the other passenger had my carry-on....not good! It took about 20 minutes but we found the guy. The driver later said, "I placed the luggage on the ground and it was you guys responsibility to retrieve your own"! Anyway, when we returned, I called to explain that I had my luggage and needed pick-up to the facility. The woman at the facility told me in an annoyed voice to walk upstairs and wait for pick-up. When we got upstairs I realized we were at departures i called back and she replied in an angry voice "I never told you to go upstairs"!! At the facility I walked in, said "hello", gave her my claim ticket and never heard "Hi, Thank you or Come again"! She was rude! The trip was to buy a house. Thank God I don't need this place again!!!