SmartPark JFK Reviews
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Valet Parking

  
LBK - Bellport, NY
04/16/2013

When I landed, I was very confused about where I should wait for the shuttle, and had to call the number more than once to ask for additional information. The woman on the phone was clearly exasperated with me, and not very friendly. I ended up having to wait about 20 minutes for a shuttle, which I thought was a bit long. The price was right, though, and my car was safe and sound when I picked it up. All in all, not a bad experience.

 

Valet Parking

  
Rekha P. - Franklin Lakes, NJ
04/15/2013

We couldn't believe how smooth this experience was. We called right when we collected the bags and by the time we walked to the area the attendant had asked to wait at, the shuttle stopped by. Our car was ready by the front gate when we got to the parking lot. It was a really good experience.

 

Valet Parking

  
Bruce E. - New York, NY
03/29/2013

Thank you! Quick and efficient!

 

Valet Parking

  
Thomas S H. - New York, NY
03/29/2013

Other than the attendant telling me that i could wait hours to pick up my car on a Tuesday morning and I should come back in the afternoon, like I could change my flights to suit him, it was good. And the car was waiting when I got dropped off. All and all very easy and would use them again.

 

Valet Parking

  
David - Ronkonkoma, NY
03/28/2013

Very good, easy experience. No problems at all. Very short wait times. Would recommend and use again in the future.

 

Valet Parking

  
Steven - ny
03/28/2013

Wait times were terrible on drop off and pick up claim they are 3 mins from JFK it took them 15 mins to get there and almost 20 mins on the return was very disappointed by the way i was treated and the time it took to get to and from JFK

 

Valet Parking

  
Audrey A. - Lockport, NY
03/28/2013

The employees were incredibly friendly and were patient with us after we'd traveled all day and needed more direction than usual. They were incredibly professional in their business approach. Both before and after our trip the employees provided great assistance and even helped us find our way home!

 

Valet Parking

  
Arnold S. - Cliffside Park, NJ
03/28/2013

Everything went smoothly from initial parking to shuttle pickup times..no glitches and everyone treated me courteously. I would use this facility again.

 

Valet Parking

  
Janna S. - Bridgewater, NJ
03/24/2013

Easy to find (with navigation :) ) great service, thank you!

 

Valet Parking

  
Rick S. - Stony Brook, NY
03/05/2012

I arrived shortly after 6AM Thursday morning, 3/1. It was truly chaotic. Lots of people pulling in to park. there was only one person checking cars in, moving them to the back, doing everything. She held it together pretty well, considering. I felt this was the poorest operation I'd seen in a very long time.
Waited over 25 minutes for shuttle to arrive. When driver finally got there, he went inside and we waited 10 more minutes for him to emerge. Overall, without exaggeration, it took 45 minutes from arrival at lot to get to terminal.
Return, fortunately, was much smoother.

 

Valet Parking

  
Robert H. - Oyster Bay, NY
03/05/2012

Waited 20+ minutes for departure @ 4:15 am...Vehicle was there the entire time... Waited 20+ minutes for pickup at Jet Blue after getting all our luggage and then calling you for pickup. Saw two other long term companies go by with 2 vans before your one van arrived. Too long to check out at the facility. Car was there for quick departure once I left the office.

 

Valet Parking

  
Diane Young - Wells, NY
03/05/2012

I had a really hard time locating the lot and then trying to figure out how to get there. That is my only real complaint. When I tried to call to get better directions, I couldn't figure out how to get to a live person to help me. Perhaps, you could figure out how to help us, out of towners, get to the lot more easily.

 

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