Rick S. - Stony Brook, NY
I arrived shortly after 6AM Thursday morning, 3/1. It was truly chaotic. Lots of people pulling in to park. there was only one person checking cars in, moving them to the back, doing everything. She held it together pretty well, considering. I felt this was the poorest operation I'd seen in a very long time.
Waited over 25 minutes for shuttle to arrive. When driver finally got there, he went inside and we waited 10 more minutes for him to emerge. Overall, without exaggeration, it took 45 minutes from arrival at lot to get to terminal.
Return, fortunately, was much smoother.