Russell Z. - Temecula, CA
The desk attendants weren't as friendly and helpful as I am use to. Plus, I had a problem with not receiving the email confirmation of my pre-paid parking. When I called the desk agent was very helpful and said it wasn't a problem to check with him when we returned, however when we returned the desk agent working was not as helpful and said that he didn't even know the person I had talked to. Wanted to see our Credit Card statement, which I didn't have since we paid for the parking on-line the night before departure. He eventually let us drive out, but I felt like he could have been more accommodating since I gave him all the details and it wasn't my fault that I never got the email confirmation.