Larry B. - Boynton Beach
Excellent overall, but one problem was when I called from Miami airport I was told to go upstairs to a different level. I asked how could I tell if I was on level one or two. They couldn't give me an answer. I told him the location that I was at by the map, but that apparently was not enough. My wife, called me and said she saw the shuttle at our level and off we went. I think you need to provide better communication as to what level to be on, and more specifically what doorway. Otherwise excellent.