Marci J. - Ft Lauderdale, FL
We were a party of three and the wait time was over 40 minutes for the shuttle pickup from the terminal. I called and was told that the shuttles were running every 5 minutes, but that was far from the truth.
Once the shuttle arrived, there were limited seats, as the a/c condenser was leaking onto the back row of seats that had a towel on it and could not be used, and splashing on people seated towards the back.
The driver was rude and insensitive as he made the comment that "I have my own bags" when someone asked him for her bag. This all occurred on the return trip.
In all fairness, the outbound trip was a much better experience.