Alison - Thousand Oaks, CA
I would like to warn anybody that's thinking about using the Renaissance parking for LAX to go somewhere else. My family stayed overnight at the hotel to make things easier as we had an early flight the next morning. The hotel was fine and the shuttle to LAX was fine.
When arriving back at LAX however and waiting for the shuttle our wait ended up being 50 mins and the shuttle NEVER CAME. AFter calling the hotel after 20 and 35 mins and being told each time that our longest wait will be 15 or 20 mins and seeing every other hotel and parking shuttle went by at least 6 or 7 times I called again and spoke to the hotel manager who contacted the shuttle and said it will be there in 3 to 5 mins at the longest and to take a taxi if they aren't there in 5 min and they would reimburse taxi money. It took another 15 mins to walk down with all our luggage to the next terminal to get a taxi and still never saw the shuttle. Although we were reimbursed by the hotel for the taxi (had to wait at the front desk to be reimbursed), the experience wasted almost an hour of our time in which we could have been home by then. It appeared that they only had one shuttle bus working. (normally they only have 2). Well hello, you need more shuttle buses. Before staying at the Renaissance I read reviews and saw some complaints about horrible wait times for shuttle at LAX and I figured it was a fluke. Now I know to take the reviews more seriously. Do not park somewhere that only has 1 or 2 shuttle buses. Never in my years at parking at LAX airport have we had such an inefficient parking experience.