Scott P. - Triumph Group Inc.
I have used this option many times. It is quick, easy, and convenient. The reason for my sub-par rating is my car had two door marks on the driver side rear door of my BMW 530i. I check my car everywhere, so I know it occurred while parked. One of the marks was approximately 8-inches long running perpendicular to the ground, the other was approximately 1.5 inches long running in the same direction. Both marks were quite obviously door marks from other vehicles. I did not make a scene at the time for several reasons. First, it was Friday afternoon and I wanted to get on the road and beat the rush hour traffic. Second, they were quite busy and I didn't feel like standing around. But fortunately, they were marks, not dents and I was reasonably confident I could rub out the damage. But I'd be lying if I didn't admit I was very upset! This was a first, but I will look at other options in the future.