Brittany W. - Arlington, VA
After arriving at the shuttle pick up outside of baggage claim at 2:25 PM I didn't get picked up until 3:05, and I was traveling with a pet. I have no clue where the 2:40 shuttle was. Then as I struggled with my pet, because I wanted to get him in my car as soon as possible, which thankfully I had called ahead to have my car brought around, your driver started to drive off with my bag. I yelled for him to stop, but he seemed extremely confused. Finally someone else stopped him and I just opened the back and took out my own bag. Needless to say, I was extremely upset by the whole experience!