D.G. - Los Angeles, CA
Had a great experience with this facility. Came in at 11:30pm for a redeye at LAX and staff was at the ready to direct me to the self parking on upper levels. Found a spot pretty quickly, and was relieved to find that they're pretty generous spots, rather than the tight squeezes at some other places. Snapped a photo of where I parked, took the elevator down, and rolled over to where the shuttle was already waiting. Driver was really friendly and helped me with my bags. The shuttle ride takes only a few minutes, as the lot is so close to the airport entrance. Was given a card with a number to call when I returned. On return, I called and they told me the shuttle would arrive in 15 minutes and to go wait under the sign. As I was walking out, I saw one of their purple shuttles just pulling away from the curb, but another one was there in 10 minutes. Presented my prepaid voucher in the office by the shuttle stop at the lot, was given an exit validation ticket, and reclaimed my car. All pretty easy. I definitely plan to use them again in the future, and hope they deliver in the same way again!
Note: you must keep your parking lot ticket safe for the duration of your trip, and present it along with proof of your prepayment at the office when you are picking up your car.