12/18/2009It would have been great except upon my return. I was not familiar with the procedure and was not told what to do upon my return. I was told to stand out where I was droppoed off, but this is NOT the case. The driver should have mentioned that I should call first, then go out to the sign that said hotel shuttle. I finally figured out that I should call your location for a pick-up, but was standing in the wrong pick-up location. I was told to stand outside of Terminal 1, which I did, but no buses came by... because I should have been standing at Terminal 2 for the correct shuttle pick-up location. It was an hour before I got onto one of your buses to be taken back to my car. It was 11 p.m. by then, with an hour to drive down to Orange County, so I finally arrived home by midnight.
Mary M. - Irvine, CA