Louise G. - San Antonio, FL
Making our reservation was easy. I completed everything online. That was the only thing that was easy. The rest of our experience was NOT.
First, finding Premier Parking on Hillsborough Avenue was a nightmare, especially in the dark at 4:45 am. There are no lit signs to signify where it is. It is NOT on Hillsborough Avenue, but BEHIND Freedman's Office Furniture store, which is on the main road. They have 1, count it, ONE van to shuttle passengers to and from where we needed to be. What if something happened to the van?
On our return, we called for pick-up and waited nearly an hour, because the dispatch person said they had a party of 18 people and it took a while to process them. Remember the one van? Also, while waiting for our vehicle at Premier, it was stuck behind four vehicles and the driver had called our claim number in as we boarded the LATE shuttle pick up at the airport (mentioned earlier). If Premier doesn't have enough help to work the site, don't open at all. We had to wait another 1/2 hour for them to free our car from the jumble of cars in the lot. The attendant was rude and we will DEFINITELY NOT use this service in the future. Needless to say, nobody got a tip from us. It was NOT worth the discount. I will park elsewhere next trip.