Rodney A. - Westlake Village, CA
WILL NOT COME BACK! STAY AWAY!!! Everything is ok when you come in, but it is reversed once you come back. It took the shuttle over 25 min to show up, even after 2 calls. Other parking shuttles drove by two or three times. And the driver roared the airport like a maniac. Then I had to wait over 10 min to pay because there was only one cashier. And she was rude. When I told her the shuttle took too long, she said "we are all busy here, ok?", like it was my fault! Then I waited another 10 minutes for someone to pull out the car parked behind my car. Almost 1 hour to get out of the parking lot is too much. And not even one single sorry. They act like they are doing you a favor... what a customer service! I'm glad there are plenty of other parking places around! This one, no more!