Melissa D. - Los Angeles
I was not aware when I paid for this reservation that my car would be triple parked and I would need to leave my keys (was listed online as "self park") and have my car moved in and out of the spot while I was gone for 4 days.
When we arrived back to the parking lot and went down to level 4 of the parking garage, there was no one working that level and we couldn't get our keys back. We had to call a number we saw on a sign and were told to walk up to the 2nd floor to get our keys. This was a bit frustrating because we were carrying a lot of bags and it would have been nice if the parkign staff would have brought the keys down to us. We had already paid at the checkout counter so it seemed to me that employee could have looked up my ticket # and seen that my keys were going to need to be brought downstairs to me, or at least told me to stop at the 2nd floor on my way to the 4th.
The shuttle was good, short wait times and not crowded.