LAX Parking > Park Air Express Parking Reviews
(based on 97 ratings)
Park Air Express Ratings
Excellent
49Very good
23Average
9Poor
5Terrible
10| Location
|
4.5 | |
| Facility
cleanness, security, etc. |
4.5 | |
| Wait Times
shuttle, check-in, check-out |
3.9 | |
| Shuttle Experience
driver, cleanness, comfort.. |
4.3 | |
| Personnel Attitude
was it courteous, helpful? |
4.4 | |
| ||
| Overall Experience
|
4.3 | |
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Indoor Self
08/09/2011
So here's the deal... I travel ~ 25 times per year for work and most often fly SouthWest. As work pays for parking during business trips, I most often park @ ParkNFly www.pnf.com as it is walking distance to the terminal....
When I travel for pleasure, I often use this facility. On my last personal trip, I was excited to see this facility listed on CheapAirportParking.org -- and quickly purchased a reservation.
Everything worked perfectly... except the parking garage did not directly honor the reservation as I would have expected (I am sure this is called out somewhere in the fine print.)
The key issue is that the garage directly abides by the times selected on the reservation. When using the garage, without a cheapairportparking.org reservation, all costs are based on a 24 hour day. For example, if the garage was to charge $10/day - and I enter @ 12:00pm, exiting the following day - the cost would be $10 (plus tax) independent on if I exited @ 8am, 9am, or 12pm...
Based on my understanding of how the garages charges - I selected an exit time at the same time my flight was scheduled to arrive (6pm.) In this case, my flight was 3 hours late getting in.... and as such I arrived at the garage at 9pm, 3 hours past my 'reservation time.' I was thus charged an extra day at full price.
In summary - when making your reservation - use the same time as the check-in time, for your checkout time to make sure you truly get what you pay for.
For example -- If you are planning to park Monday 9am thru Friday at 5pm -- instead of using Friday @ 5pm as your check out time, use Saturday @ 8am. Your costs will be the exact same... and you'll be protected should your flight get in late.
So here's the deal... I travel ~ 25 times per year for work and most often fly SouthWest. As work pays for parking during business trips, I most often park @ ParkNFly www.pnf.com as it is walking distance to the terminal....
When I travel for pleasure, I often use this facility. On my last personal trip, I was excited to see this facility listed on CheapAirportParking.org -- and quickly purchased a reservation.
Everything worked perfectly... except the parking garage did not directly honor the reservation as I would have expected (I am sure this is called out somewhere in the fine print.)
The key issue is that the garage directly abides by the times selected on the reservation. When using the garage, without a cheapairportparking.org reservation, all costs are based on a 24 hour day. For example, if the garage was to charge $10/day - and I enter @ 12:00pm, exiting the following day - the cost would be $10 (plus tax) independent on if I exited @ 8am, 9am, or 12pm...
Based on my understanding of how the garages charges - I selected an exit time at the same time my flight was scheduled to arrive (6pm.) In this case, my flight was 3 hours late getting in.... and as such I arrived at the garage at 9pm, 3 hours past my 'reservation time.' I was thus charged an extra day at full price.
In summary - when making your reservation - use the same time as the check-in time, for your checkout time to make sure you truly get what you pay for.
For example -- If you are planning to park Monday 9am thru Friday at 5pm -- instead of using Friday @ 5pm as your check out time, use Saturday @ 8am. Your costs will be the exact same... and you'll be protected should your flight get in late.
Indoor Self
03/13/2013
This was the worst LAX parking experience I have ever had. When I arrived at 5:30 AM there were no signs guiding me to the designated LAX self parking and their parking facility is like a maze. There were no employees anywhere, it was like a ghost town. I wasted at least 20 minutes finding a parking place, which is the last thing in the world I want to be doing when I am catching a flight. The return was worse. I found the service desk after I was dropped off at 12:00 noon and was instructed to bring my car back to pay my bill. I followed the instructions I was given and ended up at the wrong exit from which I couldn't exit. In addition, I could not move away from this wrong exit due to a bunch of unhappy customers blocking me, that were trying to go home from work. Again, there were no signs anywhere or employees present to help.
This was the worst LAX parking experience I have ever had. When I arrived at 5:30 AM there were no signs guiding me to the designated LAX self parking and their parking facility is like a maze. There were no employees anywhere, it was like a ghost town. I wasted at least 20 minutes finding a parking place, which is the last thing in the world I want to be doing when I am catching a flight. The return was worse. I found the service desk after I was dropped off at 12:00 noon and was instructed to bring my car back to pay my bill. I followed the instructions I was given and ended up at the wrong exit from which I couldn't exit. In addition, I could not move away from this wrong exit due to a bunch of unhappy customers blocking me, that were trying to go home from work. Again, there were no signs anywhere or employees present to help.
Indoor Self
04/02/2013
I have used this facility multiple times for airport parking and I am very pleased. The facility is clean and safe, the shuttle is usually quick and easy to use, and the personnel is always courteous and pleasant. I will continue to park here.
I have used this facility multiple times for airport parking and I am very pleased. The facility is clean and safe, the shuttle is usually quick and easy to use, and the personnel is always courteous and pleasant. I will continue to park here.
Indoor Self
04/22/2013
Saturday at 10pm LAX was quite insane with the an abundance of competitors shuttles for parking and hotels coming and going. When the Park Air Express Shuttle made it to the pick up the driver was patient and made it to the curb to board me safely. This is a great parking facility. I come her 1st before any other.
Saturday at 10pm LAX was quite insane with the an abundance of competitors shuttles for parking and hotels coming and going. When the Park Air Express Shuttle made it to the pick up the driver was patient and made it to the curb to board me safely. This is a great parking facility. I come her 1st before any other.
Indoor Self
04/18/2013
I have used Park Air Express before and tried a couple of others with less than great results. I decided to try Park Air Express again and the service was great. To give you an idea of what I mean, I self parked and the attendant found a place for me on the second level and helped me by writing my location on my ticket. Everyone was helpful and courteous.
I have used Park Air Express before and tried a couple of others with less than great results. I decided to try Park Air Express again and the service was great. To give you an idea of what I mean, I self parked and the attendant found a place for me on the second level and helped me by writing my location on my ticket. Everyone was helpful and courteous.