Park Air Express Reviews
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(based on 209 ratings)

Park Air Express Ratings

Very good
cleanness, security, etc.
Wait Times
shuttle, check-in, check-out
Shuttle Experience
driver, cleanness, comfort..
Personnel Attitude
was it courteous, helpful?
Overall Experience


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Indoor Valet

A Malcolm

I love the rewards program. A major reason why i return over and over.
My only big criticism is the wait time at terminals. Not at the garage. That's swift and reliable. But at the terminal this past Sunday I waited 26 minutes, called twice. Dispatcher said van was tied up in traffic jam entering airport.
But that doesn't explain how 4 Wally Parks, 3 Airport Center vans, 2 Joe's parking vans and numerous other facilities like Sheraton and Marriott were able to get through over and over and fill up at Terminal 6 and leave before one ParkAir van showed up.


Indoor Self

Paula Vlasta L.

Incoming experience was fine. When I returned, there was no attendant on site to give me my car key. I called the desk three times before someone came down to give me the key. What more can I say?


Indoor Valet

Tina L. - Long Beach, CA

Overall, very good experience here. Fast shuttle service, and this location is close to the airport. I paid extra for a wash and wax and they went above and beyond my expectations, my jeep looked great! Only complaint was slow service when I returned to pick up my car. Granted it was midnight and there was only one slightly flustered representative available to help me. Definitely will park here again.


Indoor Valet

Cesar Hernandez

Long time customer of Park Air Express and service has gotten worse over the years! I still use the facility though. Habit I guess.


Indoor Self

Melissa D. - Los Angeles

I was not aware when I paid for this reservation that my car would be triple parked and I would need to leave my keys (was listed online as "self park") and have my car moved in and out of the spot while I was gone for 4 days.

When we arrived back to the parking lot and went down to level 4 of the parking garage, there was no one working that level and we couldn't get our keys back. We had to call a number we saw on a sign and were told to walk up to the 2nd floor to get our keys. This was a bit frustrating because we were carrying a lot of bags and it would have been nice if the parkign staff would have brought the keys down to us. We had already paid at the checkout counter so it seemed to me that employee could have looked up my ticket # and seen that my keys were going to need to be brought downstairs to me, or at least told me to stop at the 2nd floor on my way to the 4th.

The shuttle was good, short wait times and not crowded.


Indoor Valet


Great service for incredible price!


Indoor Valet

David R Goldberg

Parked here frequently and generally had a good experience. One issue is that wait times are often inconsistent, shuttle is one of the most infrequent, I often waited 10+ minutes for pick up, even if I call when deplaning.


Indoor Valet


This is my 4th time back, after trying many other airport parking, by far this is the most comfortable and convenient.

It's indoor, no wait, clean and my car was waiting for me when I returned.


Indoor Self


This was my first time using a service and it was excellent!


Indoor Self

Sowo V.

It took over 25 min to be picked up even but told the driver is on the way. If I was told there was only one shuttle I would have understood the wait. Then when I arrived to the facility to check out again only one cashier and a extremely long line. I will never use them again. I rather pay more next time.


Indoor Self

Joseph S. - Monrovia

Fast and courteous service and well organized. Close to the airport and I will probably use this place again.


Indoor Self

L. J.

I always have a really good experience with Park Air Express. However, I had to leave my keys for the duration of my trip for the first time due to no single parking spaces which I did not like. So, if you do not like leaving your keys with attendants while on vacation, not the place. Otherwise, this is a great place to park and fly.


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