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LAX > LAX Parking Reviews > Park Air Express Parking Reviews

(based on 57 ratings)

Indoor Self

Location
 
4.3
Facility
cleannes, security, etc.
4.0
Wait Times
shuttle, check-in, check-out
3.7
Shuttle Experience
driver, cleannes, comfort..
4.1
Personnel Attitude
was it courteous, helpful?
3.8
Overall Experience
3.8

 

(based on 5 ratings)

Indoor Valet

Location
 
5.0
Facility
cleannes, security, etc.
5.0
Wait Times
shuttle, check-in, check-out
5.0
Shuttle Experience
driver, cleannes, comfort..
5.0
Personnel Attitude
was it courteous, helpful?
5.0
Overall Experience
5.0

 

Indoor Self

   08/16/2011

They double park your car and you have to leave the key. The attendant said my car would be in the same row of spots when I get back but it might be blocked by one car. When i got back my car was not there!!! I asked the attendant where it was? He told me to push the panic button to find the car. Not a good experience. The shuttle took a long time and i had to pay extra because the shuttle took so long the time was over the original reservation time. Not recommended. Might have saved a few bucks but it was not worth it. You get what you pay for.

Ken - Los Angeles, CA

 

Indoor Self

   08/09/2011

So here's the deal... I travel ~ 25 times per year for work and most often fly SouthWest. As work pays for parking during business trips, I most often park @ ParkNFly www.pnf.com as it is walking distance to the terminal....

When I travel for pleasure, I often use this facility. On my last personal trip, I was excited to see this facility listed on CheapAirportParking.org -- and quickly purchased a reservation.

Everything worked perfectly... except the parking garage did not directly honor the reservation as I would have expected (I am sure this is called out somewhere in the fine print.)

The key issue is that the garage directly abides by the times selected on the reservation. When using the garage, without a cheapairportparking.org reservation, all costs are based on a 24 hour day. For example, if the garage was to charge $10/day - and I enter @ 12:00pm, exiting the following day - the cost would be $10 (plus tax) independent on if I exited @ 8am, 9am, or 12pm...

Based on my understanding of how the garages charges - I selected an exit time at the same time my flight was scheduled to arrive (6pm.) In this case, my flight was 3 hours late getting in.... and as such I arrived at the garage at 9pm, 3 hours past my 'reservation time.' I was thus charged an extra day at full price.

In summary - when making your reservation - use the same time as the check-in time, for your checkout time to make sure you truly get what you pay for.

For example -- If you are planning to park Monday 9am thru Friday at 5pm -- instead of using Friday @ 5pm as your check out time, use Saturday @ 8am. Your costs will be the exact same... and you'll be protected should your flight get in late.

Jonathan Z. - Los Angeles, CA

 

Indoor Valet

   07/14/2011

I recently traveled during the July 4th weekend and was very impressed with the high level of customer service I received with Park Air Express. I like that everything was fast and I was able to get in and out in no time at all. Considering this was during a holiday weekend, that says A LOT! I would definitely recommend this airport parking lot to all my friends.

Linda N. - Los Angeles, CA

 

Indoor Self

   07/07/2011

I had an excellent airport parking experience at Park Air Express by LAX. The check-in was seamless, our shuttles were prompt and courteous, and I found the location to be an incredible value. I will definitely continue to park at this location.

Jamie L. - LOS ANGELES, CA

 

Indoor Self

   06/28/2011

Had to go around the block a couple times before parking because finding the actual entrance for the first time is tricky.

The shuttle took a bit longer since you have to call ahead.

Overall it was good.

Anonymous - Santa Monica, CA

 

Indoor Self

   06/12/2011

The parking lot was easy to find and close to airport. However once inside there were umpteen floors and no real directions or personnel to direct until we went down about 5 floors-once I found someone things went very smoothly and I was very impressed with how quickly they assisted us in parking and shuttled us to airport. However, getting back was another story. I had to call shuttle twice. We waited more than 30 minutes. Other parking lot shuttles went by literally 7 times before their shuttle bus showed up. Once inside we were directed to cashier, who was completely unhelpful in giving directions to the elevator which was not obvious or close - let alone the correct floor.

Paula A. - Paso Robles, CA

 

Indoor Self

   06/09/2011

Need a little more signage inside the parking structure, a bit confusing the first time.

Terry W. - Altadena, CA

 

Indoor Self

   06/06/2011

Everything went fine until i have to find out i just paid for one day online!
My total bill online was around $45.00 I ended up paying around $60.00 at the counter. also they told me i was over my time........

due to this i will not used this service again!!!!!!

HUMBERTO O. - WHITTIER, CA

 

Indoor Self

   06/03/2011

Not bad, but you get what you pay for.

TY - Glendale, CA

 

Indoor Self

   06/03/2011

Great location, reasonable price, and courteous staff. The only thing I don't like is the tenant parking.

Ansel T. - Tustin, CA

 

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