Gail C. - Howey-in-the-Hills, FL
Being a first timer, I was very impressed. I was confused at first and made some minor rookey mistakes like where do I check in when I get there/park (called the number on reservation and was given instructions). Upon returning I messed up on where to meet the shuttle.... lower level). Then I went to front desk and was given a plastic card to swipe but did not understand at that point if it was a ticket or something else like a credit/debit card and I ended up goofing and getting it stuck in the ticket slot just because this card was what replaced the ticket.
There were lots of places at the gate to put a card in. Maybe a better label for those of us using just the airport parking? Maybe I missed it? Help button was nice on gate. Really most of my mistakes where due to doing it the first time. Now I know where to meet the shuttle and I will definitely ask which slot to put the card in to exit the parking lot! Live and learn. Still I felt safe and had a comfortable place to wait for the shuttle no matter what time I need to travel and park. For my next visit I now see the website has changed some directions. This shows me someone is listening! Thanks!