05/24/2011Location - No directions as to where to park for LAX parking. When we arrived at the front of the hotel after driving around for awhile(front driveway was blocked off) the attendant was very puzzled that we had valet parking reservations and didn't seem to know how to handle us (see below as this caused issues later on).
Shuttle - Quick service and very helpful. Unfortunately, we were not aware that the shuttle was not marked as the Marriott and so when we arrived back home we were very confused as to which shuttle to take back to the parking lot.
Car Pick Up - Now that I re-read this site, I see that this lot does state that you have to have your reservation print out to pick UP your car. The person who checked us in apparently also was confused on this point as she kept the reservation print out. We did, however, have our claim ticket so we did get the car back, but not without a fight over the bill. This is a ridiculous policy and seems like a scam - who would keep their reservation after receiving their claim ticket? It's as if the hotel front desk would insist they need to see your reservation when you check OUT after a stay. With all the confusion getting all of your paper work and your luggage to the airport, this is too much to ask. I will be parking somewhere else next time.
Heather M. - San Pedro, CA