LAX > LAX Parking Reviews > Marriott LAX Parking Reviews

   07/10/2011

We reserved the indoor valet parking vs. the self parking, but on this website, the rate is the same for both. We ended up doing self parking because we got to the Marriott lax parking early, and I didn't want to leave my keys. We parked there for 4 days and our car was secured with no problems. We waited about 10-15 minutes for the shuttle both ways, going to the airport and coming back to the lot. When we step off the shuttle from lax, there's a booth right in front of the hotel where the valet is, you gave them your confirmation paper from cheap airport parking.org, they charge you exactly as stated. I told them I self park instead of valet, they had an attendant go down and let us out with no problems whatsoever.

Michael L. - Glendale, CA

 

   07/06/2011

I always park at the Marriott LAX parking every time I travel... very convenient and accommodating.

Noel C. - Los Angeles, CA

 

   06/21/2011

I paid extra for indoor valet parking because I was going to be away for 2 weeks and wanted to keep my van clean while away. They parked my van outside. It was filthy when I picked it up. They had brought it to me from an outside area so I knew it wasn't parked indoors even though they didn't say anything about it. I confronted them with it and they admitted it, but did not apologize. They only said they didn't park it indoors because they had a lot of people come in. That didn't seem like a good excuse to me. They didn't offer a discount, so I asked for one, and they gave me a slight discount.

JT - Arroyo Grande, CA

 

   06/10/2011

Highly recommend using this facility!

B Alicia C. - Hemet, CA

 

   05/24/2011

Location - No directions as to where to park for LAX parking. When we arrived at the front of the hotel after driving around for awhile(front driveway was blocked off) the attendant was very puzzled that we had valet parking reservations and didn't seem to know how to handle us (see below as this caused issues later on).

Shuttle - Quick service and very helpful. Unfortunately, we were not aware that the shuttle was not marked as the Marriott and so when we arrived back home we were very confused as to which shuttle to take back to the parking lot.

Car Pick Up - Now that I re-read this site, I see that this lot does state that you have to have your reservation print out to pick UP your car. The person who checked us in apparently also was confused on this point as she kept the reservation print out. We did, however, have our claim ticket so we did get the car back, but not without a fight over the bill. This is a ridiculous policy and seems like a scam - who would keep their reservation after receiving their claim ticket? It's as if the hotel front desk would insist they need to see your reservation when you check OUT after a stay. With all the confusion getting all of your paper work and your luggage to the airport, this is too much to ask. I will be parking somewhere else next time.

Heather M. - San Pedro, CA

 

   05/02/2011

This was my go-to parking for LAX for awhile, but not anymore. I waited 27 minutes for the shuttle. In that time, 2 Courtyard, 3 Hilton, and 3 Crowne Plaza shuttles came by, in addition to the endless stream of non-hotel parking lot shuttles. The shuttles used to be more abundant, but my last two parking stays with them have been like this. While the staff is courteous and the valet attendants have always been excellent, the shuttle wait time is an absolute deal breaker. I have cancelled my reservation for this coming weekend and rebooked it with the Hilton.

Anne H. - Seal Beach, CA

 

   04/02/2011

Facility is efficient and the staff is very courteous BUT I paid for indoor parking and when I received my car It was covered in dirt, water spots and bird crap!
I have used this lot several times before without issue, and I already had another reservation for 2 days later... I told the manager how disappointed I was, but with LA rush hour starting, I had no time to debate. On my next visit the attendant assured me that my car would be indoors... Word to the wise tell the attendant to be sure and park it inside! All that said, I will continue to use them for location, value, and their courtesy.

Dave - Van Nuys, CA

 

   04/02/2011

As promised! Car was kept inside, and was ready when I arrived, via the text request. They are also giving out bottles of cold water when you get your car, very nice after a long dry flight, and to drink while parked on the 405.
I'm booking another parking reservation at this moment. Shuttle drivers work very hard getting everybody and their luggage on board to keep you moving.

Dave - Van Nuys, CA

 

   03/19/2011

My problem: Car was damaged, filed a claim, contacted the facility multiple times and to date no response or finalization of claim. The location, facility, wait times, shuttle experience was great, but will never use this facility again because of the damage to my car and the lack of responsibility by the Marriott and their insurance carrier!!!

Cheryl P. - Terra Bella, CA

 

   02/28/2011

The guy didn't let me in without a print out - if I showed him the reservation on my phone he would not accept it!! He sent me into the hotel to look for printer in FedEx Kinkos that was obviously closed because it was 5AM - He wanted me to pay the full $31/day - a commplete waist of time & money!

THIS IS A BIG SCAM!!!!

Guys BEWARE you must have a print out - this facility hate trees so they don't belive to e-reservations.

Yuval S. - Studio City, CA